Help and FAQs/Frequently Asked Questions/Technical Issues

When I upload my own music I am told the file is corrupt

Chris Korhonen
posted this on March 22, 2010 10:51 AM

Occasionally our system cannot recognize uploaded MP3 files. This is more common if you are uploading tracks which have a long duration, where an MP3 has been created by combining multiple songs or if the MP3 has been created by converting audio from another format.

In most cases this can be fixed by re-encoding or re-saving the file.

iTunes users can right-click on the file and select Get Info... to bring up the file properties. Here try editing the data stored under Album Title and clicking Ok. The file will be updated and you can re-upload it.

If this does not resolve your problem, then another option is to re-encode your file. We recommend using an audio editor such as Adobe Soundbooth or Aviary Audio Editor (Myna) to open your MP3 file and then save it as a new file. A bit-rate of 128kbps usually will be sufficient and will ensure the new MP3 file is within our 10Mb upload limit.

(Please note that music purchased from stores such as iTunes will have protection on it that might prevent it from being converted.)

 
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