Help Finding a Video

There are many reasons why you may not be able to find your videos, but don’t worry! Your Animoto video can be found and restored with the right reference information, even if it was deleted. 🎉​

Folks often lose their videos on accounts that use old school email addresses or email addresses from past jobs. The first step is to check which email you're logged in from. You can check this on the Profile tab on the Account page.

If you are looking for an old video that isn’t showing up in your account, it’s possible that your account was archived. Your account will be unarchived as soon as you log in and you’ll be able to start creating videos right away, but it takes 24-48 hours for them to appear in your account. You can still create videos in the meantime, but you won't see your old videos right way. If that's the case you can check back in a few days and your videos should be there! You can learn more about archived accounts here.

We can also locate your video with a bit more information. If you need help finding your video, reach out to Animoto team at with the following information:

  • The email address that you used to create the video
  • Name and approximate date of creation
  • The URL you've used to watch the video

Finally, when you first finish your video with Animoto, we send an email to notify you with the subject line "Your Animoto video is ready". If you can find that link, copy over the email to us and let us know you’re looking for it in your account and we’ll be happy to assist!

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