How do I turn off subscription auto-renewal?

All Animoto subscriptions renew on their renewal date which is indicated on the check out page prior to any purchase, as well as your Account home page at all times. If you do not want to renew your subscription, don't worry! You can turn off automatic renewal at any time and revert to a trial account at the end of your paid billing period.

Turn off auto-renewal from the Billing tab of your account page by un-checking the auto renewal feature and confirming the cancellation by clicking the TURN OFF AUTO RENEWAL button. You will receive a confirmation email of your successful cancellation.

After you turn off automatic renewal, at the end of your subscription, your account will revert to a free Trial account. Any videos you've created will still be available. When you're ready to create more videos with Animoto, you can re-activate your account at any time by purchasing a new subscription.

Don't see a Billing tab in your account?

If you Do NOT see the Billing tab on your account page but are being charged, it's likely that your subscription is under a different Animoto account with a different email login. If you need help locating your Animoto account, you can contact our support team here.

Purchased through iTunes on your iPad/iPhone?

If you purchased through the Apple App Store, you must turn off auto-renew from iTunes, or directly on your iPhone or iPad device. Learn more. Our staff does not have the ability to turn off the auto renewal feature for any Apple purchases.


If you would like to fully delete your account and your data reach out to our Customer Team to get instructions to being that process. 

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