Here are a couple common questions we are asked by customers. If you do not find the answer you are looking for, please let us know by sending us a help request.
Will my subscription automatically renew?
Yes, all Animoto monthly and yearly subscriptions automatically renew and we always indicate the renewal date on the check out page, as well as your Account home page.
Your automatic renewal setting can be changed after sign-up. learn more
Can I pay to produce a single video?
Yes, we recommend subscribing to one of our monthly subscriptions and turn the automatic renewal to off after your purchase is complete, so you won't be billed again the following month. You'll be able to create and edit your video for the entire month or make additional videos at no further cost. learn more
If you don't see your question answered here, we may have the answer in:
My Account -> Billing & Payments.