ALERT: Trouble Resetting Password

 

For account health, we're asking users to reset their passwords on Animoto. If you are having trouble resetting your password, our team can help!

Below are the common reasons you may not be able to reset your password with instructions on what to share with our team so that we can help you get back into your account quickly. 

If you do not remember your password, contact us with:
-The name and email address on the account

If you are unable to enter information into the fields of the password reset box:
Try visiting Animoto.com again using another browser or an incognito window. 
If that does not clear up the issue, contact us with: 

-The name and email address on the account

If you receive an error message when trying to save your new password: 
Try visiting Animoto.com again using another browser or an incognito window. 
If that does not clear up the error message, contact us with:
-The email address the Animoto account is listed under
-A screenshot of the error message you are receiving (if possible)

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We're receiving a high volume of requests for help with passwords. We're doing our best to help as quickly as we can! If you submit a request for help with your password you can expect to hear back from our team within the day.

 

 

Have more questions? Submit a request

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