ALERT: Trouble Resetting Password

We're receiving a high volume of requests for help with passwords. We're doing our best to help as quickly as we can! If you submit a request for help with your password you can expect to hear back from our team within the day.

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For account health, we're asking users to reset their passwords on Animoto. If you are having trouble resetting your password, our team can help! Below are the common reasons you may not be able to reset your password with instructions on what to share with our team so that we can help you get back into your account quickly. 

If you do not receive the email right away: 
Wait 10 minutes, then return to animoto.com and request another email be sent

If you never received the email, contact us with:
-The name on the account
-The number of times you tried to reset the password without receiving the email
-The email address you expected to receive the email at

If you no longer have access to the email account that your Animoto account is listed under, contact us with:
-Your current email address
-The email address the Animoto account is listed under
-If you have a current subscription, the last four digits of your payment information or your paypal email address
-If you do not have a current subscription, any information you can provide to prove ownership of the account

If you have received the password reset email, but the link shows a message that says the reset is invalid, contact us with:
-The email address the Animoto account is listed under
-The number of times you have tried to reset the password
-A screenshot of the invalid password page (if possible)

If you have received the password reset email, but you receive an error message when trying to save your new password: 
Try visiting the password reset link using another browser 
If that does not clear up the error message, contact us with:
-The email address the Animoto account is listed under
-The number of times you have tried to reset the password
-A screenshot of the error message you are receiving (if possible)

 

 

 

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