If your Team Member didn’t receive an invitation to join your Team, there are a few things you can do.
The first step is to check their spam filter. Depending on the email server used and the privacy settings, Animoto emails can be sent there by accident.
If they still haven’t received the invitation after a few minutes, you can send it again!
Select the Workspace whose seats you want to change from the Account page while logged in. From the dropdown menu that appears, click Members.
You will see your existing Team members and pending invitations there. To resend, click on the 3 horizontal dots next to the email address that you want to resend the invitation to.
After you click that, the menu will drop down for you to resend the invite:
If you need any additional assistance, you can reach out to the Animoto Customer team anytime at Help@Animoto.com.
