How can we help you today?
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Slideshow Video BuilderInstantly transform your photos and video clips into stylized videos.
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Marketing Video BuilderBuild unique, branded videos in minutes.
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Mobile AppsHelp and information related to iOS, and Android mobile apps for your phone or tablet.
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My AccountInformation about your Animoto account including billing, and account management.
Frequently Asked Questions
FAQs
Slideshow Video Builder
Creating Your Video
- How can I change the order my photos are imported?
- Can I adjust the audio / volume level in my Slideshow Video?
- How do I increase the resolution of my video to HD?
- What is the recommended size for uploaded photos?
- How do I make a copy of a video project?
- How to make an Animoto video without sound (using a silent soundtrack)
Recent Updates
Downloading, Watching, & Sharing Videos
- How do I save my video to my computer?
- Facebook privacy and video sharing
- How to modify your embed code to support custom video sizes
- Sharing your video in Full HD - Flash drive vs Blu-Ray
- Creating a Looping Autoplay DVD with an Animoto Video
- How do I loop my video during playback?
Frequently Asked Questions
Troubleshooting
- Vimeo import warning: "your video bit rate is only [x] kbit/s..."
- Why does the music volume fade when a video clip is played?
- How to fix a video with colors that appear faded or muted
- How do I join MP4 files?
- How can I uninstall Flash?
- Where is my Call-to-Action button on my YouTube video/downloaded video?
Animoto for Business Accounts
My Account
Billing & Payments
- ★ What is Animoto's refund policy?
- ★ Will my card be automatically charged when my Animoto account renews?
- ★ How can I contact Animoto?
- Trouble completing purchase
- How do I turn off subscription auto-renewal?
- Can I pay to produce a single video?
Copyrights & Licenses
Animoto For Education / For a Cause
- ★ Getting Started with Animoto for Education
- Creating a Google email for your Master education account
- Learn more about Animoto for Education plans
- Does Animoto offer a discount to non-profit organizations?
- How do I set up free Education accounts for my students?
- Why isn't my code working?
Mobile Apps
Animoto for Android
- How do I access my account information?
- What if I have a question about a purchase I made within the Android app?
- Why can't I use video clips in my Android video like I can on your website?
- Can I use music from my phone/tablet on the Android App?
- How and why should I upgrade my account for My Android App?
- Why don't you have Justin Bieber music on the Android App?
Animoto for iOS (iPhone, iPad)
- How do I cancel or update a subscription purchased from my iPhone/iPad?
- How do I create a video on the iPhone App?
- Can I use music from my iPhone/iPod?
- How do I download my video to my iPhone?
- Can I find my videos I made on my iPhone in my Animoto.com account?
- On my iPhone, I can't access my photo albums when I go to Add Photos.