How can we help you today?
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Making a videoBuild unique, branded marketing videos in minutes. Use a pre-built template or start from scratch.
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Save and ShareHelp and information related to downloading, saving, and sharing your video.
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SubscriptionsInformation about Animoto billing and purchasing.
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Animoto MemoriesAn Animoto legacy slideshow-making tool used to create videos to share with friends and family.
FAQ's
FAQ's
- ★ Media Upload Guidelines and Requirements
- FAQ: Can I purchase additional Animoto accounts?
- Additional Accounts for Education Users
- Additional Accounts for Real Estate Teams
- Maximum Project Length
- Contacting Animoto's Customer Team
FAQ's
Subscriptions
FAQ and Troubleshooting
- ★ Archived Accounts
- ★ Animoto's Refund Policy
- Locating a Previous Account
- What To Expect When Your Subscription Expires
- Delete My Account
- Trouble Resetting My Password
Choosing the Right Plan / Plan Information and Features
Billing, Payments, and Subscriptions
- ★ Manage My Plan and Subscription Settings
- ★ Managing Auto Renewal
- Cancel my Account
- Upgrading Your Subscription
- Chargebacks and Credit Card Disputes
- Changing the payment method on your account
Making a subscription purchase
Making a Video
Getting Started
- ★ Get Started with Animoto
- ★ Add Images and Video Clips to your Project
- Change Site Permissions
- Record Yourself Using Webcam
- Record your Screen Using Screen Record
- Mute or Adjust Video Clip Audio
Customizing your Video
- ★ Change the Length of your Video
- Share Video For Commenting
- Change Aspect Ratio
- Rearrange Blocks
- Add Multiple Text Boxes
- Loop Your Embedded Video on Your Website
Working with audio tracks
- ★ Add or Upload Audio Tracks to Your Project
- ★ Mute or Adjust your Audio Track Volume
- How to Rearrange Audio Tracks
- How to Add and Remove Additional Songs
- Lower Audio Volume When Video Clip Is Playing
- Delete a Voiceover
Troubleshooting
- ★ Upload Troubleshooting
- ★ My Video Clip Doesn’t Have Sound
- ★ My Video is Taking Too Long to Export
- ★ Pictures and videos are blurry when uploaded to a project
- My Videos are Missing
- My Text is Reversed
Save and Share
Sharing on Social Media
Downloading, Watching, & Sharing Videos
- ★ Download Your Video
- ★ Making a copy of a video
- ★ Editing a video in progress
- Adding a CTA to your videos
- Sharing your Animoto video
- How to Combine Your Downloaded Projects
Customizing Share, Playback, and Download Options
- Change or Remove the Producer Name
- How to Change your Video’s Description
- Saving your Video to a USB Flash Drive
- How to Email your Animoto Video
- Share your video without Animoto branding
- How to modify your embed code to support custom video sizes
Troubleshooting
- ★ I Upgraded My Account but My Video Still Has the Watermark
- I Can’t Export My Video
- The Coloring On My Video Looks Wrong
- Recipients Can’t View My Video
- Video is Blurry After Exporting
- Copyright Notifications
Mobile Apps
Animoto: Video Maker & Editor for iOS
- Change Language on the App
- App Videos Not Appearing on the Desktop Website
- I Paid for an Upgrade but the Watermark Is Still on My Video on the App
- Editing a Video After It’s Been Produced
- Upload Music to the App
- Change Video Timing or Pacing in the App
Animoto Slideshow Creator (Legacy product) for iOS
- Mobile Slideshow Creator: Web-only project notification
- Mobile Slideshow Creator: Adding more than 20 photos to a video
- Mobile Slideshow Creator: Play video in landscape mode
- Mobile Slideshow Creator: Deleting uploaded photos/videos from the app
- Mobile Slideshow Creator: Changing the speed of your video slides
- Mobile Slideshow Creator: Videos or Images not uploading on the App