How can we help you today?
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Making a videoBuild unique, branded marketing videos in minutes. Use a pre-built template or start from scratch.
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Save and ShareHelp and information related to downloading, saving, and sharing your video.
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SubscriptionsInformation about Animoto billing and purchasing.
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Animoto MemoriesAn Animoto legacy slideshow-making tool used to create videos to share with friends and family.
Teams
Team Workspaces
- Notifying Team Members When a Project Needs Their Attention
- Can I Join More Than One Team Workspace With a Single Animoto Account?
- Can I Create Multiple Team Workspaces?
- Which Workspace Should I Use to Create My Videos?
- What Is the Difference Between Team and Individual Workspaces?
- What Happens to My Projects if I Leave a Teams Workspace?
Seats and Subscriptions
- Reassigning Seats on Your Team
- Adding Another Seat to Your Team
- What Happens if My Teams Seat Expires After My Plan?
- Purchasing Seats for a Limited Time
- What Happens to My Subscription if I Join a Team?
- How to Change Team Permissions
FAQ's
FAQ's
- ★ Media Upload Guidelines and Requirements
- FAQ: Can I purchase additional Animoto accounts?
- Additional Accounts for Education Users
- Additional Accounts for Real Estate Teams
- Maximum Project Length
- Contacting Animoto's Customer Team
FAQ's
Subscriptions
FAQ and Troubleshooting
- ★ Archived Accounts
- ★ Animoto's Refund Policy
- Locating a Previous Account
- What To Expect When Your Subscription Expires
- Delete My Account
- Trouble Resetting My Password
Choosing the Right Plan / Plan Information and Features
Billing, Payments, and Subscriptions
- ★ Manage My Plan and Subscription Settings
- ★ Managing Auto Renewal
- Update and View Billing Information
- Change Email Address
- Does Animoto have a VPAT?
- Cancel my Account
Making a subscription purchase
Making a Video
Getting Started
- ★ Get Started with Animoto
- ★ Add Images and Video Clips to your Project
- Change Site Permissions
- Record Yourself Using Webcam
- Record your Screen Using Screen Record
- Mute or Adjust Video Clip Audio
Customizing your Video
- ★ Change the Length of your Video
- Share Video For Commenting
- Change Aspect Ratio
- Rearrange Blocks
- Add Multiple Text Boxes
- Text Styles
Working with audio tracks
- ★ Add or Upload Audio Tracks to Your Project
- ★ Mute or Adjust your Audio Track Volume
- How to Rearrange Audio Tracks
- How to Add and Remove Additional Songs
- Lower Audio Volume When Video Clip Is Playing
- Delete a Voiceover
Troubleshooting
- ★ Upload Troubleshooting
- ★ My Video Clip Doesn’t Have Sound
- ★ My Video is Taking Too Long to Export
- Your Music Timeline is Full Error
- My Videos are Missing
- My Text is Reversed
Save and Share
Sharing on Social Media
Downloading, Watching, & Sharing Videos
- ★ Download Your Video
- ★ Making a Copy of a Video
- ★ Editing a Video in Progress
- Change Connected Social Share Accounts
- Loop Your Embedded Video on Your Website
- Adding a CTA to your videos
Customizing Share, Playback, and Download Options
- How to Loop Your Animoto Video
- Change Video Name
- Change or Remove the Producer Name
- How to Change your Video’s Description
- Saving your Video to a USB Flash Drive
- How to Email your Animoto Video
Troubleshooting
- ★ I Upgraded My Account but My Video Still Has the Watermark
- My Facebook Profile Is Connected to Another User
- Help Finding a Video
- My Cover Image is Missing
- Amazon Video Bitrate Is Too Low Error
- I Can’t Export My Video
Mobile Apps
Animoto: Video Maker & Editor for iOS
- Change Language on the App
- App Videos Not Appearing on the Desktop Website
- I Paid for an Upgrade but the Watermark Is Still on My Video on the App
- Editing a Video After It’s Been Produced
- Upload Music to the App
- Change Video Timing or Pacing in the App
Animoto Slideshow Creator (Legacy product) for iOS
- Mobile Slideshow Creator: Web-only project notification
- Mobile Slideshow Creator: Adding more than 20 photos to a video
- Mobile Slideshow Creator: Play video in landscape mode
- Mobile Slideshow Creator: Deleting uploaded photos/videos from the app
- Mobile Slideshow Creator: Changing the speed of your video slides
- Mobile Slideshow Creator: Videos or Images not uploading on the App