The Animoto Customer team is ready to offer advice, troubleshoot, and even share our favorite video making tips with you. We've got advisors located in New York, and Utah that are working hard to make sure that when you need a little help you can connect with us quickly and get the support you need.
Our team is online answering customer emails 7 days a week 9AM EST to 6 PM EST. We do our best to get back to every new inquiry within 24 hours.
How to reach us:
To get things started, log into your Animoto account (if you have one) and submit an online request. Please include as much information as possible about what you are experiencing so that our team can offer faster, more complete support. We'll take it from there and get back to you shortly!
The reason we don't offer phone support:
The Animoto Customer team is small but mighty! We support thousands of customers every month, so to ensure we can offer speedy service with the best experience for every single customer we talk with, we've focused our operations on email and chat support. These conversations allow us to trade screen shots or videos with you more readily, collaborate on solutions with each other faster, and overall have more tools to support you every time you reach out to us.
For our Business/Team subscribers, we ofter a 30 minute phone consultation during your first month of service. Those conversations are a great way to kick start inspiration and get some one on one time with one of our creative advisors. If you are on the Business/Team plan and would like to schedule a consultation, please submit an online request.