The Animoto Customer team is ready to offer advice, troubleshoot, and even share our favorite video making tips with you. Our team is spread out geographically which helps us make sure that you can connect with us quickly no matter where you’re reaching out from.
Hours
While we are a small team, we do our best to get back to every new inquiry within 24 hours. If you need to reach us right away, our live chat hours are typically 7 days a week between 11 AM EST to 5 PM EST.
How to reach us
To get things started, log into your Animoto account (if you have one) and submit an online request. Please include as much information as possible about what you are experiencing so that our team can offer faster, more complete support. We'll take it from there and get back to you shortly!
The reason we don't offer phone support
The Animoto Customer team is small but mighty! We support thousands of customers every month, so to ensure we can offer speedy service with the best experience for every single customer we talk with, we've focused our operations on email and chat support. These conversations allow us to trade screen shots or videos with you more readily, collaborate on solutions with each other faster, and overall have more tools to support you every time you reach out to us.