The Animoto Customer Success team is ready to offer advice, troubleshoot, and even share our favorite video making tips with you. We've got advisors located in New York and California that are working hard to make sure when you need a little help you can connect with us quickly and get the support you need.
Our team is online answering customer emails Monday through Friday from 9AM EST to 8 PM EST. We do our best to get back to every new inquiry within 1-4 business days.
How to reach us:
To get things started, just log into your Animoto account (if you have one) and submit an online request. Please include as much information as possible about what you are experiencing so that our team can offer faster, more complete support. We'll take it from there and get back to you shortly.
The reason we don't offer phone support:
The Animoto Customer Success team is small but mighty! We support thousands of customers every month, so to make sure we can offer speedy service with the best experience for every single customer we talk with, we've focused our operations on email support channels. These email conversations allow us to trade screen shots or videos with you more readily, collaborate on solutions with each other faster, and overall have more tools to support you every time you reach out to us.
For our Business subscribers, we ofter a 30 minute phone consultation during your first month of service. Those conversations are a great way to kick start inspiration and get some one on one time with one of our creative advisors. If you are on the Business subscription plan and would like to schedule a consultation, please submit an online request.