Animoto does not provide refunds on fees or charges related to your Animoto account/subscription, including unused or partially used subscription periods and bank/merchant fees. Animoto is not responsible for any bank fees incurred due to insufficient funds.
You may refer to our Terms of Service under section titled Payment of Fees for clarification to our refund policy: https://animoto.com/legal/terms
Purchases made through your Apple iOS device
Animoto is not able to refund any charges from your iOS/ Apple subscription. Because your purchase was made through Apple, you will need to contact Apple support to process your refund request. For payment inquiries and refund requests, you can contact Apple Support and click Get started at the bottom of the page.
Learn more about canceling or updating an account purchased on your iOS device.