Animoto does not provide refunds on fees or charges related to your Animoto account/subscription, including unused or partially used subscription periods and bank/merchant fees. The Free Trial is provided to all customers prior to any subscription purchase, so everyone may use Animoto free of charge, with no credit card or billing information required whatsoever. Once you purchase a subscription, you have agreed to our Terms of Service which indicates our refund policy.
You may refer to our Terms of Service under section titled Payment of Fees for clarification to our refund policy: https://animoto.com/legal/terms
Payment of Fees:
"If you are a paid User, you agree to pay all per-use fees or fees associated with your subscription, as appropriate ("Fees"). Animoto may provide you with the ability to pay the Fees through a third party service. All subscriptions paid through these third parties are subject to the third party's Terms of Service, and we will not be responsible for anything contained therein. You are responsible for payment of any sales or use taxes associated with the Fees or your use of the Site.
If, for any reason, your payment is not received by Animoto, your paid User account will revert to a free User account until payment is received by us. You agree that until your paid User account subscription is terminated or expires, you will continue to remain responsible for the subscription payments, even if you do not use our service. Subscription payments are nonrefundable."
If you feel you have been charged in error, please reach out to our help desk for any questions.
Purchases made through your Apple iOS device
Animoto isn't able to offer refunds for accounts purchased through your iOS/ Apple subscription. For payment inquiries and refund requests, please go to Apple Support and click Get started at the bottom of the page.
Learn more about canceling or updating an account purchased on your iOS device.