If you are having troubling purchasing Animoto, you may have a security protection program running on your computer, or as a web browser plugin.
These plugins can prevent parts of our website from loading during purchase. We are working with our payment vendor to fix this, and for now the solution is to temporarily disable the software, make your purchase, and then re-enable.
Here is a list of security applications we've confirmed will block your purchase:
- [fixed/resolved] Kaspersky Safe Money. learn more
There may be other reasons you are having trouble completing your purchase, so simply open a help request with our customer success team, and we'll get back to you shortly.