If you're having troubling purchasing Animoto, you could have a security protection program running on your computer, or as a web browser plugin.
These plugins could prevent parts of our website from loading during purchase. We're working with our payment vendor to fix this, and for now the solution is to temporarily disable the software, make your purchase, and then re-enable.
Here's a list of security applications we've confirmed will block your purchase:
- [fixed/resolved] Kaspersky Safe Money. learn more
Our Customer Service team can also help. Simply open a ticket and we'll get right back to you.