Trouble completing purchase

If you are having troubling purchasing Animoto, you may have a security protection program running on your computer, or as a web browser plugin.

These plugins can prevent parts of our website from loading during purchase. We are working with our payment vendor to fix this, and for now the solution is to temporarily disable the software, make your purchase, and then re-enable.

Here is a list of security applications we've confirmed will block your purchase:

  • [fixed/resolved] Kaspersky Safe Money. learn more

There may be other reasons you are having trouble completing your purchase, so simply open a help request with our customer success team, and we'll get back to you shortly.

Have more questions? Submit a request

14 Comments

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    Help Robot

    Kaspersky has updated the Safe Money application to work with vendors like Animoto. You'll need to download a Safe Money update and restart your computer for changes to take effect.

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    Larron

    Please i neef to upgrade but each timr i try s message cimed up that saids contact customer support.pls respond asap neef video for party this saturday the 4 june

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    Sheri Ann

    I accidentally selected annual purchase but only wanted to create one video. My account was immediately charged $97 as I couldn't find a cancel purchase option on the website. I have sent 2 requests to customer service and have heard nothing.

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    Tiffinie Brenner

    why does a song say its 3:03 min but when i add all my pictures and choose fit to song it only plays 3:01 min and cuts off the end i have more then enough pictures included to fill the song.

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    Lydia Koren

    i diasbled all plugins and security protection programs, still my purchases are not going through. Everytime im receiving error in payment and its really getting frustrating

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    Wayne Lewis

    I am having trouble placing a purchase
    email me at w.lewis500@yahoo.com

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    Natasha Karimi

    I have trying to renew my account. Each time i try and pay it says "opps there was a problem with your payment. Please contact customer service" - there is nothing wrong with my card? please tel me quickly as video needed for friday this week deadline,

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    Natasha Karimi

    IT has been 24 hours and i have had no contact?

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    Olivia Keene

    I am having trouble upgrading my service and it will not let me make a purchase. Need fixed ASAP.

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    Jorge Rodriguez

    Buenos dias me urgue hacer la compra por anualidad quiero pagar por paypal pero me dice que es incorrecto como le podria hacer para hacer la compra me urgueee........................

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    Grant Davis

    I am trying to find out how to upgrade my service and not be charged again. I sent a request about three days ago. I've tried to call but nothing gets through. You seem to have a GREAT product, but can't get any assistance. Thanks. If you could answer my request, I would appreciate it very much. All the numbers I have tried to call don't get through. Thanks.

    Edited by Grant Davis
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    Grant Davis

    Can you call me at 801-580-2915

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    Rahman Khan

    I am having trouble in purchasing and send email but no response, can you please send me an email to khan.hameedur@gmail.com

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    Dorothy Arduino

    my payment is not until end of June. I am hoping I can keep my payment the same.
    please inform me what to do.after all my work.

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