If you receive an error message in a red banner at the top of your browser that says, "Your computer hardware may not meet Animoto's system requirements" that means that Animoto is having trouble running on your computer. Not to worry! If nothing has changed on your end, this error is due to transient changes to how your browser leverages your graphics card and can be fixed with a little troubleshooting.
If you've run into this error, here are the first steps you can take to get back up to speed:
Clear your Cache:
Your cache is temporary storage and clearing frees up memory which can effect the processing power of your graphics card. Clearing your cache can improve performance and allows the site to retrieve the most up to date information. Clearing the cache does not affect stored passwords and logins, downloaded files, or any custom settings.
- Clear your cache in Chrome
- Clear your cache in Firefox
- Clear your cache in Safari (while we don't formally Safari, these steps may help you get back on track!)
Update Graphics Drivers:
Updating your graphics drivers can improve how your browser leverages your graphics card. You can update your drivers using these instructions: https://support.microsoft.com/en-us/help/4028443/windows-10-update-drivers
Try Hardware Acceleration:
Once the drivers are updated, turning on hardware acceleration may give you the boost you need.
https://www.lifewire.com/hardware-acceleration-in-chrome-4125122
If those steps don't work: Give a try in Firefox (it's a free download and supports websites like Animoto). You can also try it on a different computer!
If that still doesn't do the trick, the Animoto team can take a closer look at your graphics settings. You can send us a copy at Help@Animoto.com of the log you see here by going to chrome://gpu/ in your browser and clicking the "Copy Report to Clipboard" button at the top and we'll be happy to help!