Animoto archives accounts that have not been accessed in the last 12 months. You will receive an email notification before your account is archived.
If your account has been archived the next time you visit Animoto your account will be empty, and you will see a notification that the account has been archived and a prompt to reset your password. Once you have reset your password you'll gain access to your account again. It will take between 24-48 hours for us to retrieve your videos from our system, but you will have the ability to start making new videos right away.
If your videos have not appeared 48 hours after resetting your password and logging in again you can reach out to the Animoto Customer Team at Help@Animoto.com and we'll be happy to assist.