Sometimes shared or managed networks or devices can have firewall or security settings that prevent the site from running or displaying correctly. If you find that you aren’t able to upload any media or parts of the website aren’t working while in your workplace or school, or when using a work or school issued device, this may be the cause.
You can ask your IT department or admin to whitelist Animoto, which should resolve this. You can also let them know to ensure full functionality, the following domains should be whitelisted:
Our main site IP ranges: 184.108.40.206 and 220.127.116.11
Once Animoto is whitelisted, that should solve the problem but you can reach out to the Animoto team for further support any time at Help@Animoto.com