Animoto videos can go missing for a few common reasons:* You’re logged into a different account* You’re using a different app than the one used to create the video* The source account became inactive* The source account’s plan doesn’t allow sharingIn many cases, lost videos can be restored. This article walks you through each scenario and what to do.
The source account is inactive
Inactive accounts will be marked for deletion. If you see a message that your video was deleted, it’s possible that the account it belongs to is inactive. If you’re unable to access your old video, contact the Animoto Customer team at Help@Animoto.com for help in getting that restored.
The source account’s plan doesn’t allow sharing
If you see a message that says, “This video is no longer available. Please contact the video creator” it may belong to an account whose plan doesn’t include sharing.
To restore share links and embeds, the account owner will need to upgrade to a Basic, Professional, or Professional Plus plan.
You’re logged into the wrong account
Videos are often lost when created using older or different email addresses (for example, a previous job or personal email). The first step is to check the email you’re using on the My Profile tab on the account settings page. You’ll also receive video ready notifications when you export a video, so check where you received those to make sure you’re using the right account.
The video was created on a different app
Animoto has multiple apps and tools, and videos created in one may not appear in the other. The video you’re looking for may have been created on a different app than the one you’re using.
Animoto 3 videos will appear in the Social Video Editor app after they are exported it in our web tool. Animoto Memories videos can be found in our Slideshow Creator app.
What to do if you still can’t find your video
If you’ve followed the above steps and you still aren’t able to locate your video, the Animoto team can help! Please reach out to us anytime at Help@Animoto.com, with the following information:
* Any email addresses that you may have used to create the video
* The video name and approximate date of creation
* The URL you've used to watch the video (it will start with either Animoto.com/play or Video214.com/play)