Lost Animoto videos are usually easy to find and restore! First, make sure you’re logged into the account where the video was created. Accounts inactive for a year or more may be archived, and you’ll need to upgrade to a subscription plan to retrieve them. If you see a deleted video message when using a playback link, the associated account might also be archived. If you’re using the mobile app, check that you’re on the same app or platform where the video was originally made. Videos created on one platform might not show up on another. If you still can’t find your video, contact the Animoto Customer team with the video URL, name, approximate creation date, and any email addresses you may have used.
There are many ways that a video can be lost. Not to worry! With the right information, the Animoto team can help you locate and restore your old video, even if it was deleted. Below are some common scenarios that cause videos to go missing, and how to get them back.
Your account was archived
Accounts that haven’t been accessed in a year or more are archived due to inactivity. If your account has been archived, the next time you visit Animoto your account will be empty. You will see a notification that the account has been archived and a prompt to reset your password.
Once you have reset your password you'll gain access to your account again. You can get started on new videos right away, or upgrade to any paid plan to restore access to your previously created videos. If your videos have not appeared 48 hours after upgrading, you can reach out to the Animoto Customer Team at Help@Animoto.com and we'll be happy to assist.
See also: Archived Accounts
The video was deleted
If you are trying to view a video from a shared link and you get an error message that the video was deleted, the account the video belongs to was likely archived. Links to videos that were created in the archived account will show as deleted until the account has been restored.
If you deleted a video in an account that is active, you can reach out to the Customer Team at Help@Animoto.com and we’ll be happy to help.
You are logged into a different account than the one you used to create the video
Folks often lose their videos on accounts that use old school email addresses or email addresses from past jobs. If you’re not seeing your videos when you log in, the first step is to check which email you are logged in from. You can check this by accessing your Account page, under the My Profile tab.
You are using a mobile app that isn't connected to the tool you created the video in
Animoto has two mobile apps and a desktop website. If you are missing a video you'll need to check the platform where it was created as videos made on the app won't show on the website.
Since we have two different tools, we have two different mobile apps. Videos created in our newest tool, Animoto 3 will load to the Social Video Editor app once you export it in our web tool. If you created videos in our legacy tool, Animoto Memories, you can view your videos in the Slideshow Creator app.
What to do if you still can’t find your video
If you’ve followed the above steps and you still aren’t able to locate your video, the Animoto team can help! Please reach out to us anytime at Help@Animoto.com, with the following information:
- Any email addresses that you may have used to create the video
- The video name and approximate date of creation
- The URL you've used to watch the video (it will start with either Animoto.com/play or Video214.com/play)