You can change your Animoto password directly from your account or during log in.
If you know your current password
Go to the Account page while logged in, and head over to the Password tab. Enter your old password, then your new password, and click Save.
If you don’t know your Animoto password
You can reset your password any time by selecting the Forgot password button on the Login page.
Enter your email address to receive a change password email with a link to reset your password. The password reset link will be valid for 24 hours. If you don’t receive the email, be sure to check your spam folder and whitelist Animoto.
Trouble resetting your password
There are a few reasons you may run into trouble resetting your password. The good news is that this is usually an easy fix!
You got an error message when trying to reset your password:
If you get the following error when trying to reset your password, refresh your screen and try again. You may need to try refreshing your screen a few times for the new password to take.
You didn't receive the reset link
The reset link may be going to your spam or junk folder. If you find it in your spam folder, be sure to whitelist Animoto so you can receive all of our emails.
You have tried both steps and still can't reset your password
If the above steps don't work you may have a browser setting or plugin that is preventing you from submitting the request for the password reset email. Trying to submit the request again in incognito or private browsing mode will usually do the trick!
Keep in mind that if your account was archived due to inactivity you may receive an error when trying to reset your password via the email link. If you need a hand resetting your password, you can contact the Animoto Customer Team and we’ll be happy to send you new instructions to get back into your account.
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