Since your subscription is paid upfront at the start of the billing period, it isn’t possible to cancel before the pre-paid term expires. Instead, you can turn off automatic renewal so your plan doesn't renew at the end of the billing cycle. We recommend turning off auto renew 48 hours in advance to ensure that the payment is not automatically processed!
How to Cancel
You can cancel your subscription by going to the Account page while logged in, selecting the Workspace that you want to cancel, and clicking Billing from the menu. Only Team Admins are able to make changes to the Professional Plus plan.
If you don’t see a Billing tab that means you are on the Free Forever plan so you have not been billed. You can check which account you’re logged in to under the Profile tab under My Account.
Toggling the slider to off will cancel your current subscription, and the system will ask you to select a reason. Click continue to finalize your subscription cancellation.
Note: You must complete all the prompts to turn off auto-renewal. After you select a reason, click Continue to finalize. If you don't, your subscription will renew and your subscription won’t be canceled!
If you need any help finding the correct account, see: Locating a Previous Account