You can review information about your current subscription plan, review your billing information and upcoming payments, and download receipts for past purchases on the account page. Team Admins of the Professional Plus plan can manage their subscriptions and payments via the corresponding workspace.
Your current subscription plan
You’ll see information about your plan benefits, renewal date, and option to upgrade on the Plan tab.
Note: Only Team Admins will be able to access the billing information for the Professional Plus plan.
Billing and payment information
You can update your billing information, view your order history, or cancel your subscription account from the Billing tab. You can download your receipts and past orders under the Order History tab.
If you don’t see a Billing tab that means you are on the Free Forever plan so you have not been billed. You will need to log in with the account that has a paid subscription. You can check which account you’re logged in to under the Profile tab.
For more information, see:
Update and View Billing Information
Managing auto-renewal
Your account automatically renews when your plan ends if you have auto-renewal turned on. Since your plan is paid up front at the start of the billing cycle, your account will still have access to the upgraded features through the end of the billing term. We recommend keeping it on so you don't risk losing the upgraded editing features on your videos if your subscription lapses. It also ensures that you always pay the same price even if the pricing of our plans change!
You can check if auto renew is turned on by going to your Account page while logged in, selecting your Workspace, and navigating to the Billing tab.
To turn off auto-renewal, scroll down to the Automatic Renewal section, and set the blue toggle to off. Once you slide the blue toggle to “off”, you will be prompted to select a reason for canceling. After you select a reason, you can click continue to finalize your subscription cancellation.
You must complete all the prompts in order to finalize your cancellation! We recommend turning auto renew off 48 hours in advance to ensure that the payment is not automatically processed.
Toggling the slider to off will cancel your current subscription and open the pop up to select a reason for canceling. After you select a reason, click continue to finalize your subscription cancellation.
Manage your Professional Plus subscription
Information about your Professional Plus subscription is found under your Team Workspace on the Account page. Only Admins are able to make changes to the Professional Plus subscription, such as renewing or purchasing additional seats.
Within your Team Workspace tab, you can view and manage your Team Members, customize your Team Workspace, and update your plan and billing information.
For more information, check out:
Adding, Removing, and Re-Assigning Seats on Your Team
Customizing Your Organization’s Team Workspace