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Troubleshooting Creating a Video
Solutions and information to fix and troubleshoot common issues
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I Upgraded My Account but My Video Still Has the Watermark
If you recently upgraded your subscription, and your video still has ...
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Upload Troubleshooting
If you are running into trouble uploading a file to your Animoto vide...
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My Video is Taking Too Long to Export
There are several factors that impact a video’s rendering time when y...
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Computer Hardware Requirements Banner Error
If you receive an error message in a red banner at the top of your br...
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Your Music Timeline is Full Error
Users on the Professional and Professional Plus plans can add up to 8...
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Help Finding a Video
There are many reasons why you may not be able to find your videos, b...
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My Old Video Was Deleted
There are many reasons why a video isn’t available. The good news is ...
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My Cover Image is Missing
When you create a video with Animoto, the cover image you see on the ...
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I Can’t Export My Video
You can export your video from within the Workspace editor. Once you ...
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My Videos are Missing
There are many reasons why you aren’t seeing your videos in your acco...
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My Text is Reversed
Since Animoto was created using Latin script, which uses left to righ...
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I Can’t Edit Text
In Animoto 3, we’ve added more options for editing your text than eve...
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The Coloring On My Video Looks Wrong
Some of the themes in our Design Settings library add a filter to you...
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Video is Blurry After Exporting
Problems with image softness are often caused by the compression that...
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Remove Zoom on Images
Some of our Video Styles have a slight zoom effect to add movement to...
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Can't Reduce the Text Size
You have more control than ever over the size of your text! The defau...
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Remove L From Logo Block
Users on the Professional and Professional Plus plans can add a Logo ...
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Background Color of My Block Won't Change
If you are trying to change the background color of your block and so...
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T Icon to Add Text Does not Appear on the Side of the Block
You can add up to 10 text boxes per block when creating a video. If t...