Troubleshooting Creating a Video

I Upgraded My Account but My Video Still Has the Watermark

After upgrading to a paid plan, you will need to open your video for ...

Upload Troubleshooting

If you can’t add images, video clips, or audio and receive an error m...

My Video is Taking Too Long to Export

There are several factors that impact a video’s rendering time when y...

Troubleshooting Site Performance

Since Animoto is a graphics-heavy website that uses a lot of data, pe...

Computer Hardware Requirements Banner Error

If you receive an error message in a red banner at the top of your br...

Your Music Timeline is Full Error

If you get an error that says “Your Music Timeline is Full” you’ll ne...

My Cover Image is Missing

When you create a video with Animoto, the cover image you see on the ...

I Can’t Export My Video

Occasionally, you may run into trouble exporting your video. Thankful...

Locating Lost, Missing, or Deleted Videos

Lost Animoto videos are usually easy to find and restore! First, make...

My Text is Reversed

Since Animoto was created using Latin script, which uses left to righ...

I Can’t Edit Text

In Animoto 3, we’ve added more options for editing your text than eve...

The Coloring On My Video Looks Wrong

Some of the themes and starting templates in our Design Settings libr...

Video is Blurry After Exporting

If you are noticing that the images in your rendered Animoto video lo...

Remove Zoom on Images

Some of our Video Styles have a slight zoom effect (also known as the...

Remove L From Logo Block

Users on the Professional and Professional Plus plans can add a Logo ...

T Icon to Add Text Does not Appear on the Side of the Block

You can add up to 10 text boxes per block when creating a video. If t...