Updating Account and Billing Information

Archived Accounts

Animoto archives accounts that have not been accessed in the last 12 ...

Unrecognized or Unauthorized Charges from Animoto

If you see a charge from Animoto that you weren’t expecting, we can h...

Change Email Address

You can change the email address on your account under the Settings p...

Cancel my Subscription

Since your subscription is paid upfront at the start of the billing p...

Locating a Previous Account

Animoto accounts are unique to the email address that you used to log...

What To Expect When Your Subscription Expires

If the auto renew is turned off in your account, your plan will autom...

Delete My Account

What happens when I delete my account? When you delete an account, yo...

Changing your Animoto Password

You can change your Animoto password directly from your account or du...

Transfer Videos Between Accounts

At the moment it isn’t possible to merge two accounts together, but w...

Manage my Billing and Payments

You can view, update, and manage your payments and billing informatio...