Updating Account and Billing Information

Archived Accounts

Accounts that haven’t been accessed in 12 months or more will be arch...

Updating Billing and Payment Information

You can change your payment information on the Billing tab under the ...

Unrecognized or Unauthorized Charges from Animoto

If you see a charge from Animoto that you weren’t expecting, we can h...

Change Email Address

You can change the email address on your account under the Settings p...

Cancel my Subscription

You can cancel your Animoto subscription by turning off auto-renewal ...

Locating a Previous Account

Animoto accounts are unique to the email address that you used to log...

What To Expect When Your Subscription Expires

If the auto renew is turned off in your account, your plan will autom...

Delete My Account

You can delete your Animoto account via the My Profile tab on the Acc...

Changing your Animoto Password

You can change your Animoto password directly from your account or du...

Transfer Videos Between Accounts

At the moment it isn’t possible to merge two accounts together, but w...