Purchases, Payments, and Invoices

Manage My Plan and Subscription Settings

You can manage your Animoto billing and subscription settings on the ...

Managing Auto Renewal

If you haven’t turned off auto-renewal, your subscription will renew ...

Apply a Promo Code to Your Purchase

How to apply a promo codeYou can apply a promo code to your purchase ...

I Was Charged a Different Amount for My Subscription

If you see a charge from Animoto that is a different price than you w...

Monthly vs. Annual Subscriptions

Animoto offers two payment options, monthly and annual. You'll have t...

Upgrading Your Subscription

To upgrade and view our available plans, go to your Account page whil...

Changing Payment Currency

You can change your payment currency by updating the country on the c...

Trouble completing a purchase

There are many things that can cause payment failures, which are usua...

Non-Profit Organization and Educator Accounts

Animoto offers special pricing for approved non-profits and educators...

State Sales Tax

Animoto collects sales tax as required by law based on the billing ad...

How to Cancel, Update, or Manage Subscriptions Purchased on your iPhone or iPad

Payments made through the App Store on your iPhone or iPad are manage...

Animoto's Refund Policy

Animoto does not provide refunds on fees or charges related to your A...

Receipts and Invoices

Receipts for Animoto subscriptions are automatically generated after ...