Search
Purchases, Payments, and Invoices
Information about completing purchases and managing your subscription
-
Manage My Plan and Subscription Settings
You can review information about your current subscription plan, revi...
-
Managing Auto Renewal
Your account automatically renews when your plan ends if you have aut...
-
How Proration Works
If you would like to upgrade subscriptions while still on an active s...
-
I Was Charged a Different Amount for My Subscription
If you see a charge from Animoto that is a different price than you w...
-
Using a Promo Code Before Renewal
You can use a promo code for future purchases even if you are current...
-
Purchase a One Month Subscription
If you'd like to use Animoto for one video or a short period of time,...
-
Upgrading Your Subscription
To upgrade and view our available plans, go to your Account page whil...
-
Changing Payment Currency
You can change your payment currency by updating the country on the c...
-
Trouble completing a purchase
There are several reasons why you may have trouble finalizing your su...
-
Non-Profit Organization and Educator Accounts
Animoto offers special pricing for approved non-profits and educators...
-
State Sales Tax
Animoto collects sales tax as required by law based on the billing ad...
-
How to Cancel, Update, or Manage Subscriptions Purchased on your iPhone or iPad
Payments made through the App Store on your iPhone or iPad are manage...
-
Animoto's Refund Policy
Animoto does not provide refunds on fees or charges related to your A...
-
Receipts and Invoices
Receipts for Animoto subscriptions are automatically generated after ...